Privacy Policy

Effective date: 8 September 2026

This Privacy Policy explains how VERSAFIT PTY LTD (ABN 58 658 671 820), trading as VersaFit (“VersaFit”, “we”, “us” or “our”), collects, holds, uses, and discloses personal information.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

1. Scope of this policy

This policy applies when you:

visit or use the VersaFit website;
request a quotation;
purchase products or services;
visit our showroom or warehouse;
contact our sales or support team;
arrange delivery, installation, servicing, or relocation;
subscribe to marketing communications; or
otherwise interact with VersaFit.

You can generally browse our website without identifying yourself. However, we may need certain personal information to process an order, provide a quotation, deliver equipment, or perform a service.

2. Personal information we collect

The information we collect depends on how you interact with us and may include:

your name, job title, and business name;
email address and telephone number;
billing, delivery, installation, and business addresses;
account or customer details;
order, quotation, invoice, and transaction information;
payment status and limited payment information supplied by our payment provider;
delivery instructions and information about site access;
products and services you have purchased or requested;
equipment serial numbers, warranty details, and maintenance history;
correspondence, enquiries, feedback, complaints, and support requests;
photographs or videos you provide in connection with delivery, installation, servicing, or a product issue;
marketing preferences and subscription information; and
technical information such as your IP address, browser type, device information, pages visited, referring website, and cookie data.

If you deal with VersaFit on behalf of a business or another person, we may also collect information about your position and authority to act for them.

3. Sensitive information

VersaFit does not generally need to collect sensitive information such as health information, biometric information, religious beliefs, or racial or ethnic origin.

If you voluntarily provide sensitive information, we will only collect and use it where reasonably necessary and with your consent, or where otherwise permitted or required by law.

Please avoid including unnecessary personal or sensitive information in photographs, videos, or support requests.

4. How we collect information

We usually collect personal information directly from you when you:

complete a website form;
place an online or in person order;
accept a quotation or pay an invoice;
contact us by telephone, email, social media, or in person;
subscribe to our newsletter;
request delivery, installation, servicing, or relocation;
submit a return, warranty, or support request; or
participate in a promotion, survey, or competition.

We may also receive personal information from:

your employer, business partner, or authorised representative;
someone who refers you to VersaFit;
payment processors;
delivery, installation, or service providers;
manufacturers and suppliers;
publicly available sources; and
cookies and similar technologies used on our website.

Where practical, we will collect personal information directly from you.

5. Why we collect and use personal information

We may collect, hold, use, and disclose personal information to:

respond to enquiries and prepare quotations;
process and fulfil orders;
verify and process payments;
arrange delivery, installation, servicing, and relocation;
communicate about an order, project, appointment, or service;
provide customer support;
assess returns, warranty claims, complaints, or product issues;
manage customer and supplier relationships;
maintain business, accounting, insurance, and taxation records;
improve our products, services, website, and customer experience;
prevent fraud, misuse, and security incidents;
send marketing communications where permitted;
comply with legal and regulatory obligations;
establish, exercise, or defend legal claims; and
perform other purposes disclosed to you at the time of collection.

If you do not provide requested information, we may be unable to prepare a quotation, complete an order, deliver equipment, or provide the requested service.

6. How we disclose personal information

We may disclose personal information where reasonably necessary to:

our employees and authorised contractors;
freight, courier, warehousing, installation, and service providers;
manufacturers and suppliers assisting with orders or warranty claims;
payment providers such as Stripe or PayPal, where those services are offered;
website hosting, cloud storage, email, security, and IT providers;
email marketing providers such as Mailchimp, where used;
accountants, lawyers, insurers, and other professional advisers;
regulators, courts, law enforcement bodies, or government agencies where required or authorised by law; and
a prospective purchaser or adviser involved in a proposed sale or restructure of our business, subject to appropriate confidentiality arrangements.

We do not sell personal information to third parties.

Third party providers may only receive the information reasonably required to perform their services.

7. Payment information

Online payments may be processed by third party payment providers.

Complete card or banking details are generally collected and processed directly by the payment provider rather than stored by VersaFit. We may receive limited information such as confirmation of payment, the payment method, transaction identifier, or the final digits of a payment card.

Payment providers handle information under their own privacy policies and security arrangements.

8. Cookies and website analytics

Our website may use cookies and similar technologies to:

operate essential website functions;
remember settings and preferences;
understand how visitors use the website;
measure website performance;
protect the website against fraud and misuse; and
support advertising or marketing activities where enabled.

Some cookies are placed by third party service providers.

You can control cookies through your browser settings. Blocking certain cookies may affect how parts of the website operate.

Where legally required, we will request consent before using nonessential cookies or similar tracking technologies.

9. Direct marketing

Where permitted by law, we may use your contact information to send news, product updates, stock alerts, promotions, or other information that may interest you.

We will only send electronic marketing where we have the required consent or another lawful basis for doing so.

You can opt out at any time by:

using the unsubscribe link in an email;
replying “STOP” where that option is provided in an SMS; or
contacting us using the details below.

We will process opt out requests within the period required by law. Opting out of marketing does not prevent us from sending necessary transactional or service communications about an existing order or customer relationship.

10. Overseas disclosure

Some third party service providers may process or store personal information outside Australia, including in the United States and other countries in which their systems, related companies, or subcontractors operate.

These providers may include payment processors, email marketing services, cloud storage providers, website hosts, and technology support services.

Where required, we take reasonable steps to ensure overseas recipients handle personal information consistently with applicable Australian privacy requirements.

Because provider locations can change, you may contact us for current information about the countries in which your information is likely to be processed.

11. Security

We take reasonable technical and organisational measures to protect personal information against:

misuse, interference, or loss;
unauthorised access;
unauthorised modification; and
unauthorised disclosure.

These measures may include access controls, secure payment providers, password protection, encryption, system monitoring, staff procedures, and restricted access to information.

No website, transmission, or storage system can be guaranteed to be completely secure. You should contact us promptly if you believe information you provided to VersaFit has been compromised.

12. Data retention

We retain personal information for as long as reasonably necessary to:

provide products and services;
manage warranties and customer support;
maintain tax, accounting, and transaction records;
resolve disputes;
meet insurance requirements; and
comply with legal obligations.

When personal information is no longer reasonably required, we take reasonable steps to destroy it, delete it, or permanently deidentify it, unless we are required by law to retain it.

13. Accessing or correcting your information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, or out of date.

Please contact us in writing using the details below. We may need to verify your identity before processing the request.

There is no charge for making an access or correction request. If the law permits us to charge reasonable costs for providing access, we will explain those costs before proceeding.

In some circumstances, the law may allow us to refuse access or correction. If that happens, we will provide written reasons where required and explain the available complaint process.

14. Privacy complaints

If you believe we have mishandled your personal information, please contact us and provide:

your name and contact details;
a description of your concern;
relevant dates or communications; and
the outcome you are seeking.

We will acknowledge your complaint and aim to respond within 30 days. If additional time is reasonably required, we will let you know.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au or use another complaint process available to you.

15. Data breaches

If a data breach occurs, we will investigate and respond in accordance with applicable privacy laws.

Where the Notifiable Data Breaches scheme applies and a breach is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.

16. Third party websites

Our website may contain links to websites operated by manufacturers, payment providers, social media platforms, or other third parties.

VersaFit is not responsible for the privacy practices of third party websites. We recommend reviewing their privacy policies before providing personal information.

17. Children’s privacy

Our website and services are not directed primarily at children under 18.

We do not knowingly collect personal information from children without appropriate involvement from a parent, guardian, school, or other responsible organisation where required.

18. Changes to this policy

We may update this Privacy Policy when our business practices, service providers, or legal obligations change.

The latest version will be published on our website with its effective date. Material changes will apply from the date the updated policy is published unless otherwise stated.

19. Contact us

For privacy questions, access or correction requests, or complaints, contact:

VERSAFIT PTY LTD
ABN: 58 658 671 820
Email: admin@versafit.com.au
Phone: 1300 837 348
Address: 1/102 Forrester Road, St Marys NSW 2760, Australia